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Termeni și Condiții

Consultă politica noastră de protecție a datelor personale, precum și termenii și condițiile care se aplică pentru această pagină.


Acest site este operat de Asociația Orașul Meu, Culorile Mele. Pe toate paginile acestui site, termenii „noi”, „noi” și „nostru” se referă la Asociația Orasul Meu, Culorile Mele. Asociația Orasul Meu, Culorile Mele este unicul proprietar al acestui site web, și deține toate informațiile, instrumentele și serviciile disponibile pe acest site pentru dvs., în calitate de utilizator. Navigarea pe acest site este condiționată de acceptarea de către dumneavoastră a tuturor termenilor, condițiilor, politicilor și notificărilor menționate aici. 

Vizitând site-ul nostru și/sau achiziționând ceva de la noi, fie cutiile My Eco Box, fie alte produse și servicii vândute pe site-ul nostru, automat veți lua parte la „Serviciul” nostru și sunteți de acord să respectați următorii termeni și condiții („Termeni și condiții”, „Termeni” , „Termeni și condiții”), inclusiv acei termeni, condiții și politici suplimentare la care se face referire aici și/sau disponibile prin accesarea unui link extern. Acești Termeni și condiții se aplică tuturor utilizatorilor site-ului, inclusiv, fără limitare, utilizatorilor de tip browser, vânzători, clienți, comercianți și/sau contribuitori de conținut.

Vă rugăm să citiți cu atenție acești Termeni și Condiții înainte de a accesa sau utiliza site-ul nostru web. Prin accesarea sau utilizarea oricărei părți a site-ului, sunteți de acord să respectați acești Termeni și Condiții. Dacă nu sunteți de acord cu toți termenii și condițiile, atunci nu puteți să accesați site-ul web sau să utilizați vreun serviciu. Dacă acești Termeni și Condiții sunt considerați o ofertă, acceptarea este limitată în mod expres cu referire la acești Termeni și Condiții.

Orice caracteristici sau instrumente noi adăugate în viitor la magazinul acestui site vor fi, de asemenea, supuse Termenilor și Condițiilor. Puteți consulta oricând cea mai recentă versiune a Termenilor și Condițiilor pe această pagină. Ne rezervăm dreptul de a actualiza, modifica sau înlocui orice parte a acestor Termeni și Condiții prin publicarea de actualizări și/sau modificări pe site-ul nostru. Este responsabilitatea dumneavoastră să verificați periodic această pagină pentru modificări. Continuarea utilizării sau accesul dumneavoastră la site-ul web după postarea oricăror modificări constituie acceptarea acestor modificări.


To shop with us, you need to:

·       be at least 18 years old; 

·       be delivered only in Romania;

·     have a credit or debit card that we accept (see bottom of page for details of current payment providers) and

·    be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).



·       For My Eco Box,

o   Select the waste you wish to recycle

o   Choose the quantity and size box(es) required

o   Click on « Purchase »

o   Go to « Cart »

o   Check your order

o   If you’re finished with your order, go to “Checkout”

o   Enter your contact information and shipping address. Tick the box “Keep me up to date on news and exclusive offers” if you wish to receive marketing emails.

o   Enter a discount code if applicable

o   Click on “Continue to shipping”

o   Enter your bank card details and billing address (if different from your shipping address)

o   Click on “Pay now”.

·       For other products,

o   Select the items you wish to purchase

o   Choose the quantity required

o   Click on « Purchase »

o   Go to « Cart »

o   Check your order

o   If you’re finished with your order, go to “Checkout”

o   Enter your contact information and shipping address. Tick the box “Keep me up to date on news and exclusive offers” if you wish to receive marketing emails.

o   Enter a discount code if applicable

o   Click on “Continue to shipping”

o   Enter your bank card details and billing address (if different from your shipping address)

o   Click on “Pay now”.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

All orders are shipped within 48 – 72 business hours unless otherwise communicated to the customer once the order has been received.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

If we discover an error for any goods (price or description) you’ve ordered, we will tell you as soon as possible and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).


Delivery usually takes up to 5 working days once an order is completed.

We use our best efforts to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather, holiday season. We will keep you updated as much as we can, and you should be able to track your parcel’s progress. 


You shall first send us a refund request in writing to before proceeding to any returns. We will answer to your request within three working days. Upon our approval, that shall not be unreasonably withheld, you can proceed to return.

As long as an item is still in its original condition, we accept returns subject to the rules below to the following address: Post: My Eco Box, Strada Dr. N. Turnescu 11, 050467 Bucuresti, Romania.

If you return an item requesting a refund within 14 days of receiving it, we’ll give you a full refund by way of the original payment method. The item must be shipped back to Orasul Meu, Culorile Mele Association at your own cost.

We will refund you within 14 days of receiving the returned item.

We don’t accept returns for unwanted items after the relevant returns period above unless agreed at our sole discretion. If you try to make a return which we did not agree to after the relevant return period, we may have to send it back to you and ask you to cover the delivery costs. 

All returned items should be sent in their original condition, and packaging where possible.

You can ask for full refund for free within 30 days after delivery for any defect or fault on the item at the time of the delivery.

After that period, you can ask for repair or replacement for any defect or fault on the product at the time of the delivery. This doesn’t affect your statutory rights. 


If we notice an unusual pattern of returns activity that we believe are suspicious then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with our customer service and we’ll be happy to discuss it with you.


From time to time, we may operate promotions that you can use to reduce the price of specified products.

Each promotion has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

We will try to avoid it but if a promotion can’t run properly because someone or something is suspicious – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promotion – we can cancel, modify or suspend the promotion at our sole discretion.



Our privacy policy sets out how we’ll use your information. If your details change, remember that you need to update your account information so we can continue giving you our best service (you can also update your marketing preferences there). 


We own or have permission to use the intellectual property rights in our website and its content. All such rights are reserved. 

You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission.

You’re also not allowed to use our logo or any of our brand or trade mark (or any marks which are similar in colour) without our express permission.



If you want to get in touch with us. If that happens, please contact our customer service team, who will work with you to resolve any issues you’re having with our services:

·       Email:

·       Post: My Eco Box, Strada Dr. N. Turnescu 11, 050467 Bucuresti, Romania.


Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. 

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.  We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


You are prohibited to use our service and make purchases for commercial purposes (i.e. resell My Eco Box and other products purchased on our website to other parties).

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses and for any behaviours, acts or omissions considered by us as disloyal, fraudulent or dishonest and/or violating our Terms & Conditions as stated here. 


We certify that all compliant and recoverable materials collected via our My Eco Box solution will be recycled in accordance with the applicable laws. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.

Name Tags and Lanyards - My Eco Box: for your security, we strongly advise that, if applicable, any information that would identify you is removed, cut out or shredded prior to being disposed of in the box. Orasul Meu, Culorile Mele Association will not accept any form of responsibility in the event such information is shared and for the disposal of waste containing personal data. any disposal of your badge with your personal details is at your own risk.


You agree to indemnify, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.


Questions about the Terms of Service should be sent to us at



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